Razed Help & FAQ — Support Guide for Australian Players

Crypto transactions require a certain number of network confirmations before funds are credited, which means there is almost always a short delay between sending and receiving. If your deposit has not appeared after a reasonable amount of time, check the transaction status on the blockchain using the transaction ID from your wallet. If the transaction is confirmed on-chain but the funds still haven’t arrived, contact Razed customer support through the Razed platform and provide the transaction hash and the amount sent.

A pending status usually means the transaction is still being processed by the network or is awaiting the minimum number of confirmations required by the Razed platform. This is normal behaviour, particularly for certain cryptocurrencies during periods of network congestion. Give it a little more time before raising a concern. If the status does not change after an extended period, reach out to Razed customer support with your transaction details.

Declined payments can occur for several reasons. The cryptocurrency you are attempting to use may not be supported, or you may be sending below the minimum deposit threshold for that particular currency. It is also possible that the wallet address was entered incorrectly. Double-check that you are using a wallet under your own control and that the address copied is current. If the problem continues, Razed customer support can help investigate whether there is a platform-level issue.

Withdrawals on the Razed platform are processed to the cryptocurrency address on file for your account. Before a withdrawal can proceed, your account must be fully verified and your deposit must have been wagered at least once. If your withdrawal has been submitted but not received, first confirm that the destination address you provided is correct and that it belongs to a wallet you control. If everything appears to be in order but the funds have not arrived, contact Razed customer support.

A withdrawal may be cancelled if your account has not completed verification, if the details provided do not match the records held, or if there is an outstanding compliance check. Review your account status within the Razed platform and ensure all required documents have been submitted and accepted. If you are unsure why a cancellation occurred, Razed customer support will be able to advise you.

Your full transaction history is available in the Razed account area. Check there first for any record of the deposit or withdrawal attempt. If no record appears but funds left your wallet, gather the blockchain transaction ID and contact Razed customer support. Having precise transaction details ready will help resolve the matter more efficiently.

A page failing to load is most commonly a local issue rather than a platform-wide outage. Try clearing your browser cache and cookies, then reload the page. If the problem persists in your current browser, test in a different one to rule out a compatibility issue. Check whether the issue affects only one section of the site or the whole page. If the site appears to be down more broadly, you may wish to check back after a short interval.

Begin by checking your spam, junk, or promotions folder, as some email providers route unfamiliar senders to these locations. Make sure the email address registered on your Razed account is current and correctly entered — even a minor typo at registration will prevent delivery. If you have not received a specific email after a reasonable wait, contact Razed customer support to request it be resent or to update your address if needed.

Login difficulties are most often resolved through the password reset function on the Razed platform. If that doesn’t work because you no longer have access to the email address on file, or if your account appears to be locked, contact Razed customer support directly and provide enough identifying information to confirm your identity. For a more detailed look at access issues and what can affect them, visit the Razed login and account access page.

No. Each player is permitted to hold a single account only. Creating multiple accounts is a breach of Razed’s terms and may result in all accounts being closed and any associated winnings being forfeited. If you believe a duplicate account has been created in error, contact Razed customer support to have the matter resolved as promptly as possible.

Bonus terms, eligibility conditions, and details on available promotions are covered in depth on the Razed bonuses and promotions page. If a bonus has not been credited after you believe you have met the conditions, contact Razed customer support through the platform with the relevant details.

Identity verification — commonly called KYC (Know Your Customer) — is a standard requirement for online gambling platforms. It serves several purposes: confirming that the account holder is who they say they are, ensuring the player meets the minimum age requirement of 18, and meeting the platform’s obligations to prevent fraud and financial crime. Verification takes place entirely within the Razed account area.

Verification may be required at any point, though it is most commonly triggered when a withdrawal is requested or when account activity prompts a routine compliance review. Withdrawals may be held until verification is complete, so it is worth completing this process early to avoid delays when you wish to access your funds.

The verification process typically involves documents that confirm your identity and residential address. A government-issued photo ID such as a passport or driver’s licence is the most common requirement for identity. A recent utility bill or bank statement may be requested to confirm your address. All documents submitted must be clear, readable, and must match the details you provided when registering your account.

Yes, discrepancies between the information on your account and the documents you submit will delay or block verification. If your name, date of birth, or address has changed since registration, update your account details within the Razed platform before submitting documents. If you are unsure what to do, contact Razed customer support before submitting to avoid complications.

If you submitted documents and have not received a response after what seems a reasonable amount of time, contact Razed customer support through the platform and reference your submission. Having a record of when documents were submitted will help expedite the follow-up process.